Faq`s

Frequently Asked Questions (FAQ)

I have just placed an order with you. How would I get the confirmation for my order?

As soon as you place an order with us, we send back an acknowledgement e-mail confirming your order within few minutes. The e-mail details out the specifications of your order, and contains a reference number, which will help both you and us to easily track your order in the future should the need arise.

We send the acknowledgement e-mail immediately upon placement of your order, before obtaining any authorization on your credit card. If subsequently any problems arise in authorization from your bank, we will coordinate with you over the phone or e-mail citing the reference number sent in the acknowledgement e-mail.

I wish to obtain update on my order status. How do I track my order?

We provide our customers multiple methods to apprise them the current status of their orders. The quickest and most convenient way is to directly access your account on our Website by clicking on Your Account link and entering your user id (email address) and password to access your order history.

Customers’ orders are dynamically updated on our Website to provide real-time tracking of your order. Secondly, you may also obtain the status of your order over the phone by calling our toll-free number.

Our dedicated customer care executives would be eager to help you quickly obtain your order status and clarify your doubts, if any. Thirdly, you can always send us e-mail at info@universalhomestyle.com and obtain quick and current status of your order.

I am concerned about sending out my credit card information while making a purchase. Is my credit card information secure?

We, at Universal Home Style, have taken special care to make your payments secure over the Internet. The 128-bit encryption over SSL ensures that the information you send out over Internet is encrypted in a highly complex format and is virtually unassailable by any attack.

Our servers based on extremely robust and secure technologies to ensure no snooping or any type of attack is successful. Therefore, all our private information is highly secure and safe.

I have received damaged merchandise. What do I do now?

We thrive on total customer satisfaction, and will do all that can be done to immediately solve all your problems. Should you find any problems and dissatisfaction with our products, please immediately contact us by calling our toll-free number or report to us by writing an e-mail or postal mail giving out the order details. Please see our Return Policy for details and instructions.

I would like to see your merchandise before making a purchase. Do you have showrooms/stores?

We have a showroom cum store at Brooklyn NY, You are most welcome to visit our store, and we would gladly assist you in showing items of interest to you. Please visit our Contact Us page to see our street address and contact information.